Privacy Policy – Royal Retreats Maroc
At Royal Retreats Maroc, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our services, whether through our website, over the phone, or via other communication channels. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information that is necessary to provide you with the best possible travel experiences. This information may include:
- Personal Identification Information: Name, email address, phone number, passport details, and other relevant personal information.
- Booking and Travel Preferences: Your preferences regarding travel, accommodation, dietary needs, special requests, or any other information you provide to customize your experience.
- Payment Information: Billing details, credit/debit card numbers, and other payment information necessary to process your booking or purchase.
- Communication Data: Information collected when you contact us via email, phone, or through our website, including the content of any messages you send.
2. How We Use Your Information
We use the information we collect to:
- Provide our services: To process bookings, provide concierge services, and customize your travel experience.
- Improve our services: To enhance the quality of our services, ensure a seamless customer experience, and optimize our offerings.
- Communicate with you: To send you confirmation emails, travel updates, reminders, and notifications related to your bookings or services.
- Marketing and Promotions: With your consent, we may send you promotional emails or newsletters about special offers, travel packages, or other updates related to our services.
- Compliance and Legal Purposes: To comply with applicable laws, regulations, and legal obligations.
3. Sharing Your Information
We respect your privacy and will never sell, rent, or trade your personal information to third parties. However, we may share your personal data with the following entities for the purposes described in this policy:
- Third-party service providers: To assist in providing services such as hotels, transportation, and excursions. These parties will only have access to the information necessary to complete their services and are required to maintain the confidentiality of your data.
- Legal compliance: We may disclose your information if required by law or to protect the rights, property, and safety of Royal Retreats Maroc, our customers, or others.
4. Security of Your Information
We take the security of your personal information seriously and have implemented industry-standard security measures to protect your data. This includes encryption, secure servers, and access control protocols to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. However, please note that no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your data, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your experience. Cookies are small files stored on your device that help us recognize you and personalize your visit to our website. You can adjust your browser settings to block cookies, but please note that some parts of our website may not function properly if cookies are disabled.
6. Your Rights and Choices
As a customer, you have the following rights regarding your personal information:
- Access: You can request to view the personal information we hold about you.
- Correction: You can update or correct any inaccuracies in your information.
- Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have.
- Opt-out of Marketing: You can opt-out of receiving promotional emails or newsletters at any time by clicking the unsubscribe link in our communications or by contacting us directly.
- Data Portability: You may request to receive your personal information in a commonly used, machine-readable format.
If you wish to exercise any of these rights, please contact us using the information provided below.
7. Retention of Your Information
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, it will be securely deleted or anonymized.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected data from a child under 18, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please don’t hesitate to contact us.
